ValetBridge

ValetBridge Pricing

Simple pricing that grows
with your business.

One flat monthly rate per hotel based on your portfolio and transaction volume. Talk to our team to get pricing tailored to your operation.

No long-term contracts
Cancel anytime
Prices in USD

$2,500

One-time setup

per PMS system

Paid once. Covers everything for that PMS. Every hotel you connect afterward is no additional setup cost.

The setup fee covers full PMS integration, data schema mapping, API configuration, and staging environment provisioning. Once setup is complete, adding each new hotel takes less than an hour, directly through the platform and at no extra cost. No engineers required for each property you add.

Full PMS integrationData schema mappingAPI configurationStaging environmentPer PMS, not per hotel

How billing works

What counts as a Transaction?

A Transaction in ValetBridge is counted each time a parking charge is successfully posted to the hotel through the ValetBridge integration, whether for a hotel guest or a walk-in visitor. Your monthly tier is determined by the total number of Transactions per hotel, per month, tracked automatically across your entire portfolio.

Definition

Each charge posted to the hotel through ValetBridge counts as one Transaction.

This applies to hotel guests and walk-in visitors alike. If a guest's stay results in multiple charge postings (for example, a nightly parking fee posted each evening), each successful posting counts as one Transaction. Duration of stay does not affect the count; only the number of charges posted does.

Hotel guest example

A guest parks for 2 nights. A charge is posted each night = 2 Transactions.

Visitor example

A walk-in visitor drops off their car, a charge is posted = 1 Transaction. If they return later and a new charge is posted = 1 more Transaction.

Billing Policy

When does a Transaction count?

A Transaction is recorded only when a charge is successfully posted to the hotel through the ValetBridge PMS integration. Attempted postings that fail, are voided, or are reversed before completion do not count.

Charge successfully posted to the hotel via ValetBridge = 1 billable Transaction

Applies equally to hotel guests and walk-in visitors

Failed, voided, or reversed postings = 0 billable Transactions

Reservation lookups and API data calls = 0 billable Transactions

Sandbox / staging environment activity = 0 billable Transactions

API Call Allocation

What counts as an API Call?

An API call is any request your connected system makes to the ValetBridge Unified API. Searches, lookups, and charge postings each count as one call. Every hotel is allocated a set number of calls per month, tracked separately from billable Transactions and counted per property.

Definition

Every authenticated request your system sends to the ValetBridge API counts as one API call.

This includes reservation searches, individual reservation lookups, and charge posting requests. Each endpoint call counts as one API call regardless of whether the response is a success or an application-level error. What matters is that the request reaches the API.

Typical guest parking flow

Search for guest → 1 API call
Look up reservation by ID → 1 API call
Post parking charge → 1 API call
= 3 API calls per complete guest transaction, 1 billable Transaction

Connect tier: data access only

Search reservations for arriving guests → 1 API call per search
Look up individual guest details → 1 API call per lookup
No charge posting calls on the Connect tier.

What counts toward your allocation

When is an API call recorded?

An API call is recorded when your system sends a valid, authenticated request to a supported ValetBridge endpoint. Calls are tracked per hotel using the property ID sent with each request and reset on your monthly billing date.

Reservation search: GET /v1/reservations

Reservation lookup: GET /v1/reservations/{id}

Charge posting: POST …/charges (successful or failed)

Requests blocked before reaching the API (missing or invalid API key)

Webhook notifications delivered outbound from ValetBridge to your system

Internal ValetBridge platform processes and background jobs

In practice: A hotel processing 1,000 transactions per month (Growth tier) typically uses 3,000–5,000 of its 100,000 monthly API calls from charge posting flows, leaving ample headroom for reservation lookups, pre-shift searches, and status checks throughout the day.

Monthly subscription · Per hotel property

Find the right tier for your operation.

Each hotel in your portfolio is billed independently based on its own monthly transaction volume. Rates are tailored to your portfolio. Talk to our team to get your number. New to the platform? Start with how the integration works.

Connect

For operators who need live PMS guest data via API, without posting charges to hotel folios.

Included Transactions / Month

Not included

Monthly API Calls

25K

per hotel

Talk to Our Team →

Monthly rate quoted on your call

Starter

Full charge posting and folio access for lower-volume hotel properties.

Included Transactions / Month

500

per hotel

Monthly API Calls

50K

per hotel

Talk to Our Team →

Monthly rate quoted on your call

Most Popular

Growth

The most popular tier for growing valet operations with consistent daily parking volume.

Included Transactions / Month

1,000

per hotel

Monthly API Calls

100K

per hotel

Talk to Our Team →

Monthly rate quoted on your call

Scale

Built for high-volume hotel properties processing thousands of transactions every month.

Included Transactions / Month

2,000

per hotel

Monthly API Calls

150K

per hotel

Talk to Our Team →

Monthly rate quoted on your call

Enterprise

Custom volume, dedicated support, and portfolio-level pricing for large multi-hotel operators.

Included Transactions / Month

Custom volume

Monthly API Calls

Custom allocation

Contact Sales →

Portfolio-based bulk pricing available

Exceed your monthly transaction or API call limit? No problem. Usage above your included allocation is billed at a low per-unit rate. We'll walk through the details on your call so there are no surprises when you go live.

Book a Demo →

All prices in USD, excluding applicable federal, state, and local taxes. Monthly rates confirmed before any account is activated.

Full comparison

What's included in each tier.

Every tier includes full PMS connectivity and 24/7 support. Charge posting, AI-powered features, and higher API allocations unlock as your operation scales.

Connect

For operators who need live PMS guest data via API, without posting charges to hotel folios.

Transactions / mo

Not included

API Calls / mo

25K

Guest Data

Live Reservation Search

Real-time PMS lookup by name, room, or confirmation number

Full Guest Profile

Name, room number, stay dates, and contact details from the PMS

Arrival & Departure Schedule

Live check-in and scheduled check-out times, updated in real time

VIP & Loyalty Status

Loyalty tier, membership number, and VIP flags pulled from the PMS

Real-Time Reservation Status

Live status per guest: checked in, in-house, checked out, no-show

Charge Posting

Guest Folio Charge Posting

Post parking charges directly to the hotel guest's room folio via the PMS

—

Visitor Folio Posting

Post charges for walk-in visitors to a dedicated visitor folio, where supported

—

Bulk Charge Import

Upload and post multiple charges via file for high-volume shifts or batch processing

—

Operations

PMS Connection Health Monitor

Live green / amber / red status for every hotel PMS connection in your portfolio

Real-Time Webhooks

Instant event notifications pushed to your systems on every folio posting action

—

Failed Posting Alerts

Immediate notification when a charge post fails, with reason codes and recovery guidance

—

Charge Reconciliation Dashboard

Visual summary of all posted, pending, and failed charges (per hotel, per month)

—

Charge Posting Audit Log

Full timestamped history of every folio post attempt, outcome, and operator action

—

AI-Powered

Smart Failure Diagnostics

Plain-English explanation of why a post failed and the specific step needed to recover

—

Anomaly & Duplicate Detection

Flags statistically unusual charges and duplicate postings before or after they post

—

Predictive Usage Insights

Forecasts when a hotel will hit its monthly transaction or API limit based on trajectory

—

Support

Onboarding Support

Guided setup from MSA signing through your first live hotel connection

24/7 Technical Support

Round-the-clock support for your live operation, not just business hours

Usage & Overage

Monthly Billable Transactions

Successful folio postings included in your monthly plan

—

Transaction Overage Rate

Applied automatically to successful postings above your monthly included volume

—

Monthly API Calls

Total API calls included across all requests for that hotel

25,000

API Call Overage Rate

Billed for calls above your monthly allocation at month-end

$1.00 / 1K

Monthly rate per hotel

Get pricing on a demo call →

Transaction Overage

Charges above a hotel's monthly included volume are billed automatically at $0.15 per transaction at month-end. Your dashboard shows real-time transaction counts per hotel so there are no surprises. The Connect tier has no charge posting and carries no transaction overage.

API Call Overage

API calls above your monthly allocation are billed at $1.00 per 1,000 calls, calculated and applied at month-end. Usage is visible in real time in your dashboard. Enterprise allocations and overage rates are negotiated individually per service agreement.

Every plan includes

Everything you need, from day one.

No capabilities locked behind a sales call. Every connected operator gets the full ValetBridge platform and the same baseline of support, from day one.

24/7 Support

Around-the-clock support for your live operation. Whether it's a late-night shift or an early check-out, our team is reachable whenever your valet operation needs us, not just during business hours.

Available 24 hours · 7 days a week · 365 days a year

Dedicated Account Support Team

Every ValetBridge customer is assigned to a dedicated accounts support team, a consistent point of contact who knows your portfolio, your PMS setup, and how your operation runs. Not a ticket queue. A real team.

Assigned from day one · Knows your portfolio · Direct contact

01

Integration & Data

Real-time guest data & folio posting

Live reservation lookups, check-in status, length-of-stay, and parking charges posted directly to the guest's hotel folio.

REST API & webhooks

Connect via REST API pull or webhook push. Your integration, your architecture.

Data schema mapping

ValetBridge handles all PMS data format translation internally, with no mapping work on your side.

Automated retry logic

Failed folio posts are automatically retried. A temporary PMS hiccup doesn't mean a missed charge.

Multi-PMS access

Oracle Opera Cloud and StayNTouch are available today, with Agilysys coming Q4 2026 and more platforms added regularly through the same single connection.

02

Platform & Management

Staging & sandbox environments

Test every hotel integration end-to-end before going live, without touching production data.

Self-serve hotel onboarding

Add new hotel properties directly through the platform in under an hour per property, with no engineers required.

Multi-property dashboard

Manage your entire hotel portfolio from one view: live status, transaction counts, and integration health per property.

Integration health monitoring

Green / amber / red status on every PMS connection, flagging issues before your team notices anything in the field.

Transaction history & audit log

Full record of every folio post attempt, outcome, and timestamp, accessible in your dashboard at any time.

03

Billing & Security

Monthly billing summaries

Detailed per-property transaction counts sent before every charge is processed, with no surprises on your invoice.

Voided transaction exclusion

Failed, voided, or reversed charge postings are automatically excluded from your billing count.

Secure multi-tenancy

Your data is fully isolated from every other operator on the platform at the database level.

AES-256 encryption

PMS credentials and all client data encrypted at rest. All data in transit protected by TLS 1.2 or higher.

99.9% uptime SLA

Platform availability commitment backed by 24/7 monitoring, with service credits and maintenance windows communicated in advance.

FAQ

Frequently asked questions.

Ready to get connected

Know your portfolio? Let's build your quote.

Tell us your hotel count, the PMS systems your clients run, and your expected transaction volume, and we'll put together pricing that fits your operation.

Get Your Quote

30 minutes. Live demo configured for your portfolio, plus pricing. No surprises.

We walk through your operation, map the right tier for each hotel, and give you a real number before you leave the call.

Request a Demo →

Talk to Sales

Pricing confirmed already? Start your first PMS integration today.

Create your account and begin onboarding. Our team is ready to get your first hotel live.

Talk to Sales →